Help Center
Find guidance on tracking, deliveries, claims, and shipping preparation.
Tracking Issues
If a status hasn't updated in more than 24 hours, the parcel is likely between scan points. Check back after that window, or contact support if it persists past 48 hours.
Damaged or Lost Parcels
Start a protection claim from this page with your tracking number and, if applicable, photos of any damage. Most claims are resolved within five business days.
Shipping Guidance
Review our Shipping Guide for packaging standards, restricted items, and labeling requirements before you ship.
Missed Delivery
If you weren't available, most parcels are held at the local facility for redelivery the next business day, or available for pickup.
Address Corrections
Contact support as early as possible if you notice an address error — corrections are easiest before a parcel reaches the local facility.
Delivery Time Questions
See our Delivery Times page for typical windows by service level, or check the estimate shown on your parcel's tracking result.
Still need help?
Reach a real member of our support team
Include your tracking number for the fastest response on shipment-specific questions.
Contact SupportSupport Hours
Monday – Saturday, 8am – 8pm (local time)
Average Response Time
Under one business day for email inquiries